Insights

Drawing from my firsthand experience owning and leading successful service firms, this is where I share my hard-won lessons. My goal is to provide the tools, guidance, and clarity to help you overcome challenges more quickly so that you and your team can thrive.

Albert Banks 9/15/26 Albert Banks 9/15/26

Run Your Agency Like You’re Going to Sell It

You should always run your agency like you are preparing to sell it, even if you are perfectly happy maintaining it as a profitable lifestyle business.

Albert Banks 4/29/26 Albert Banks 4/29/26

The Account Manager Mindset That Actually Grows Agencies

Many account managers fall into a vendor mentality, simply taking tactical orders to keep the client happy. But true value is unlocked when they act more like a doctor—diagnosing the larger business problem before prescribing a solution.