Insights

Drawing from my firsthand experience owning and leading successful service firms, this is where I share my hard-won lessons. My goal is to provide the tools, guidance, and clarity to help you overcome challenges more quickly so that you and your team can thrive.

Albert Banks 2/3/26 Albert Banks 2/3/26

How to Protect Your Margins Before the Sale Begins

Many agencies are forced to fix their margins through efficiency during the work. That is a hard battle to win. If you haven't done the underlying math before the contract is signed, you are likely financing your client’s business rather than running your own.

Albert Banks 11/20/25 Albert Banks 11/20/25

Forecasting 2026: The Trends Reshaping How Agencies Work, Grow, and Win

The agencies thriving right now are the ones turning change into opportunity — finding clarity in their value, embracing smart technology, and staying agile in how they plan and deliver work

Albert Banks 6/25/25 Albert Banks 6/25/25

Data Integrity and the Cost of Bad Reporting

Clarity is kindness and often clarity comes from good data. Accurate data is the backbone of good decision-making—but in fast-paced agency environments, it's often the first thing to slip.

Albert Banks 1/27/25 Albert Banks 1/27/25

Operational & Financial Excellence in Professional Service Firms

Reaching operational excellence is a challenge for agencies and service businesses of all sizes. From workload visibility and resource management to identifying the right metrics, many leaders struggle to balance efficiency and growth.