Operational & Financial Excellence in Professional Service Firms

Reaching operational excellence is a challenge for agencies and service businesses of all sizes. From workload visibility and resource management to identifying the right metrics, many leaders struggle to balance efficiency and growth.

I was interviewed by Marija Kata Vlašić from Productive about how agencies can address these challenges. I shared my approach to solving operational challenges, the must-watch metrics for workload management, and how agencies can identify the most valuable metrics to drive their success.